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// SaaS · AI · Customer support

Simplifybot

AI chatbot for WhatsApp and Telegram that answers every customer message in seconds and hands off to a person when it matters.

Product DesignUX/UIAI ProductFrontend
Category
SaaS · AI · Customer support
Year
2026
Disciplines
Product Design · UX/UI
Live
simplifybot.co
Simplifybot website: an AI WhatsApp chatbot that answers every message in seconds, with Official WhatsApp Business API and Telegram.
Simplifybot · the live product's website

// Overview

Customer support that answers on its own, on the channel your customers already use.

Simplifybot is a SaaS product that replies, resolves questions, books appointments and sells on behalf of a business, with AI that knows that business. It runs on the Official WhatsApp Business API and Telegram, and when needed it assigns the conversation to someone on the team.

// The problem

Answering message by message doesn't scale with the business.

Businesses get the same questions over and over through messaging, and every reply depends on someone being available to write it.

1:1
Manual replies
Every conversation needs a person keeping an eye on the chat.
24/7demand
Messages after hours
Customers write at night and on weekends, when nobody is there to answer.
FAQ
Repeated questions
Hours, prices and availability eat up a good share of support time.

// Solution

An AI assistant that talks on behalf of your business.

An AI chat grounded in the business's own information that handles the routine, and leaves the team the conversations that really need a person.

Instant answers
Prices, hours, availability and order status in seconds, day or night.
Smooth human handoff
When a customer asks, or the case calls for it, the chat moves to an agent with full context.
Team inbox
Human agents share one inbox, get conversations assigned and let the bot handle the rest.
Readable analytics
What customers ask, how satisfied they are and where sales slip away.

// Live demo

Try the bot before signing up.

The website's centerpiece is a working chat: pick an industry, message it like a customer would and see how it answers. The product sells itself by being used.

  • Industry presets: restaurant, clinic, real estate, e-commerce
  • Suggested questions to start the conversation
  • Real AI replies, not a scripted animation
Simplifybot interactive demo: a dental clinic bot offers appointment slots after the customer asks to book a cleaning.

// Onboarding

Up and running in three steps.

No code: the business connects its channels, describes itself and goes live.

01
Connect your channels
WhatsApp Business or Telegram and, optionally, Calendly and Shopify.
02
Tell it about your business
Hours, prices, services and FAQs. The assistant learns from that information.
03
Go live and measure
The bot starts replying; conversations are reviewed and fine-tuned from the dashboard.
Simplifybot's three onboarding steps: connect your channels, tell it about your business, go live and measure.

// Channels & integrations

Where the conversation happens, and what it connects to.

Messaging channels on one side, the business's tools on the other.

01
WhatsApp
Official WhatsApp Business API.
02
Telegram
Same assistant, second channel.
03
Calendly
Appointments and reservations booked from the chat.
04
Shopify
Orders, sizes, shipping and returns.

// Industries

Built for businesses that live on WhatsApp.

Each industry gets its own landing page and use cases, so a restaurant and a clinic each see the product in their own terms.

  • Restaurants: reservations, daily menu, delivery and hours
  • Clinics & health: appointments, reminders and exam prep
  • Real estate: lead qualification, listings and viewings
  • E-commerce and agencies: Shopify orders and multi-brand dashboards
Simplifybot industries: restaurants, clinics and health, real estate, e-commerce, agencies and enterprise.

// Pricing

Clear pricing, published on the site.

Plans by conversation volume with AI included on every one, so a business can sign up on its own without talking to sales.

  • Basic and Business plans with self-serve sign-up
  • Price per extra conversation, no surprises
  • Enterprise with custom integrations and a self-hosted option
Simplifybot pricing: Basic, Business and Enterprise plans with their users, conversations and support.

// Process

How we built an AI chat that feels natural.

The challenge was making an automated conversation feel natural and useful, without the business having to configure anything complex.

01
Discovery
Understanding the conversation
What customers ask and what an assistant can resolve without human intervention.
02
Design
Product & UX/UI
Chat experience, product website, live demo and sign-up flow.
03
Development
Frontend & AI
Conversational AI integrated with WhatsApp, Telegram, Calendly and Shopify.
04
Product
Live
Launched with published plans, industry pages and human handoff.

// Stack

The technology behind every conversation.

Next.jsTypeScriptConversational AIWhatsApp Business APITelegramCalendlyShopify

// Results

What changes when AI answers first.

24/7
answers with no shifts or office hours
≤80%
of repeated questions automated
2
channels live: WhatsApp and Telegram
0
lines of code to set it up

// Build your future

Want to build something like this?

Tell us what you have in mind. We reply in under 24 hours with a first plan — no commitment, no jargon.